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    July 19

    Windows Live Mail Beta Synchronization Errors

    A number of you have posted concerns about synchronization errors you have experienced. We are rigorously investigating these errors and trying our best to get them fixed for you. We can see that there are a number of variables and no one clear solution for everyone. But we have found some things that help some people and we'd like to share those with you. Here's what we've found helpful so far:
    Upgrade to the latest version at http://get.live.com/betas/maildesktop_betas. About 60% of our customers reporting sync errors are still using the old Desktop version. Upgrading to the latest version solves the problem for most of our customers and may solve the problem for you.
     
    If you already have the latest version, and you are running Internet security software, you may find that a Lower security setting on your Internet security software will resolve the problem for you. Please do consider the implications of lowering your security settings first and be certain you are comfortable with lower settings before trying this.
     
    If you get a Sync error when sending mail, please check your Outbox to see if any mail is stuck there. Removing stuck mail often solves the problem.
    These are temporary solutions and may not work for everyone, but they may be worth a try. If none of these temporary solutions work for you, please go to support.live.com and submit a support ticket. It will get your synchronization issue and related data added to that which is being analyzed for a solution.

    We hope to have a great solution for you all soon!
    3:46 PM | Add a comment | Read comments (235) | Permalink | Blog it | Computers and Internet
    June 21

    How to Get a Screen Shot

    (applicable to Windows users)

    1. Land on the page where you are receiving the error, and press the "Print Screen" key located on the upper right hand corner of the keyboard.
    2. Paste it in Paint (you can find Paint by clicking Start/All Programs/Accessories) then click "File" in the left hand corner of the page.
    3. Select "Save As".
    4. Enter a File name and select JPEG as file type.
    5. Click "Save".
    6. After that, access your Hotmail account and attach the file and send it to windowslm@msn.com. If you have already submitted a support request at http://support.live.com, please use the SR number assigned to your request for tracking purposes.
    11:13 AM | Add a comment | Read comments (20) | Permalink | Blog it | Computers and Internet
    June 07

    Welcome to Windows Live Mail Beta Support Site

    (Formerly Windows Live Mail Desktop Beta)

    Welcome to customers of Windows Live Mail Beta (formerly Windows Live Mail Desktop Beta), and welcome to customers who are considering a migration from Outlook Express 6 and/or Windows Mail (Vista). Your client support team has built this site so we can keep you aware of late-breaking announcements, ask for your assistance when we're troubleshooting emerging issues,  and finally request feedback on various issues involving the client.  

    This is not a replacement for submitting a support incident if you are experiencing a technical issue which is preventing you from successfully using Windows Live Mail Beta. Please see our Frequently Asked Questions to learn how to submit a ticket.  

    We're looking forward to an open and honest dialog about the support of the mail client - what you like, what you don't like, what you wish could be different - and we know that you're passionate people and have strong feelings. We do not want to censor the comments on this site or, worse yet, turn off comments. So we'd like to keep the language clean and avoid personal attacks.   

    On May 31, 2007 we released Windows Live Mail Beta (formerly Windows Live Mail Desktop Beta). If you haven’t upgraded yet, visit http://get.live.com/betas/maildesktop_betas for the download.

    Thanks for visiting - sign our Guestbook if you'd like - and we look forward to working with you.

    Michael

    Lead Support Program Manager, Mail Technologies

    3:34 PM | Add a comment | Read comments (115) | Permalink | View trackbacks (1) | Blog it | Computers and Internet
    May 06

    Welcome To Windows Live Mail (desktop) Support Site

    Welcome to customers of Windows Live Mail (desktop), and welcome to customers who are considering a migration from Outlook Express 6 and/or Windows Mail (Vista). Your client support team has built this site so we can keep you aware of late-breaking announcements, ask for your assistance when we're troubleshooting emerging issues,  and finally request feedback on various issues involving the client.
     
    This is not a replacement for submitting a support incident if you are experiencing a technical isssue which is preventing you from successfully using Windows Live Mail (desktop). Please see our Frequently Asked Questions to learn how to submit a ticket.
     
    We're looking forward to an open and honest dialog about the support of the mail client - what you like, what you don't like, what you wish could be different - and we know that you're passionate people and have strong feelings. We do not want to censor the comments on this site or, worse yet, turn off comments. So we'd like to keep the language clean and avoid personal attacks. 
     
    Right now, our team is heads down preparing our agents around the world for the upcoming release of Windows Live Mail (formerly Windows Live Mail desktop). As we get closer to the release, we'll be updating our blog so you'll know where and how to get an upgrade.
     
    Thanks for visiting - sign our GuestBook if you'd like - and we look forward to working with you.
     
    Michael
    Lead Support Program Manager, Mail Technologies
    10:44 PM | Add a comment | Read comments (114) | Permalink | View trackbacks (3) | Blog it