Windows Live Mail (client) Support Team Space: July, 2007

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July 19

Windows Live Mail Beta Synchronization Errors

A number of you have posted concerns about synchronization errors you have experienced. We are rigorously investigating these errors and trying our best to get them fixed for you. We can see that there are a number of variables and no one clear solution for everyone. But we have found some things that help some people and we'd like to share those with you. Here's what we've found helpful so far:

Upgrade to the latest version at http://get.live.com/betas/maildesktop_betas. About 60% of our customers reporting sync errors are still using the old Desktop version. Upgrading to the latest version solves the problem for most of our customers and may solve the problem for you.

If you already have the latest version, and you are running Internet security software, you may find that a Lower security setting on your Internet security software will resolve the problem for you. Please do consider the implications of lowering your security settings first and be certain you are comfortable with lower settings before trying this.

If you get a Sync error when sending mail, please check your Outbox to see if any mail is stuck there. Removing stuck mail often solves the problem.

These are temporary solutions and may not work for everyone, but they may be worth a try. If none of these temporary solutions work for you, please go to support.live.com and submit a support ticket. It will get your synchronization issue and related data added to that which is being analyzed for a solution.

We hope to have a great solution for you all soon!